Privacy Policy

Privacy Policy for Cleanergy

Last updated: 5 June 2025

1. Introduction

Welcome to Cleanergy (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://cleanergy.co.uk (the “Website”). By using or accessing our Website, you agree to the practices described in this policy.

2. Information We Collect

2.1 Direct Form Submissions

• We do not store any visitor data in a database.

• When you fill out a contact form on our Website (e.g., requesting a quote for housekeeping, commercial cleaning, or serviced apartment cleaning), the information you provide (such as name, email address, telephone number, postcode, and service details) is sent directly to our email address (info@cleanergy.co.uk).

• We use this information solely to respond to your enquiry and arrange the services you’ve requested.

2.2 Cookies, Analytics, and Microsoft Clarity

• We employ basic cookies to ensure the proper functionality of the Website and to enhance user experience. These cookies:

  • Are strictly functional and do not contain or store personal information.

  • Help with features such as remembering your session or preferences (e.g., language selection).

• In addition, we use Microsoft Clarity, a third-party behavioural analytics tool, to understand how visitors interact with our Website. Microsoft Clarity collects information such as:

  • Mouse movements, clicks, scrolls, and page engagement.

  • Device type, browser information, operating system, screen resolution, and geographic region (derived from anonymised IP addresses).

  • Session recordings and heatmaps (pseudonymised to protect your identity).

• Microsoft Clarity sets its own cookies (for example, _clck, _clsk, _cluid) to generate a pseudonymous identifier that helps us analyse user behaviour. These cookies do not identify you personally.

• Data collected by Microsoft Clarity is governed by Microsoft’s Privacy Policy and Clarity Privacy Disclosure, which you can review here: Microsoft Clarity Privacy Disclosure.

• We do not combine Clarity data with personal form submissions; any analytics data remains separate and is used only for aggregated, behavioural insights.

2.3 Embedded Content from Third-Party Sites

• Our pages may include embedded content (for example, YouTube videos, social media feeds, or maps).

• Embedded content behaves as if you had visited the third-party site directly: it may collect data, use cookies, and monitor your interaction with that content.

• We do not store any of that data on our own servers. If you interact with embedded content, you should review the privacy policies of those third-party providers.

3. How We Use Your Information

3.1 Responding to Enquiries

• When you submit a form, we use the data provided to contact you regarding the specific service you’ve expressed interest in.

• Communication may involve:

  • Providing quotes, pricing, or availability.

  • Scheduling appointments or site visits.

  • Answering follow-up questions essential to delivering our services.

3.2 Website Optimisation and Analytics

• We use aggregated, pseudonymised analytics data from Microsoft Clarity to:

  • Identify which pages receive the most traffic.

  • Understand how users navigate our site (e.g., where they click, how far they scroll).

  • Detect and correct any usability issues or errors.

• No personal data from form submissions is combined with Clarity analytics. All analytics remain anonymised and solely for improving the Website’s functionality and user experience.

3.3 Internal Administrative Purposes

• We may use aggregated, non-identifiable information (such as the number of form submissions per month) to help us improve our Website and services.

• No personal or identifiable data is retained for these internal reports beyond what is necessary for legal or accounting purposes.

3.4 Legal Compliance

• If required by law, we may use or disclose user information to comply with legal obligations (for example, responding to lawful requests by public authorities).

4. No User Accounts or Profiles

• We do not require or maintain any user accounts, logins, or profiles on our Website.

• All user interactions (e.g., service enquiries) occur through our contact forms and are transmitted directly to our email system without database storage.

5. Sharing Your Information

• Since we do not retain personal data on our servers or in any database, we do not share your information with third-party marketing or advertising partners.

• The only parties to whom your data is sent are authorised Cleanergy staff via our email address (info@cleanergy.co.uk), for the sole purpose of responding to your enquiry.

• We do not sell, trade, or otherwise transfer your personal information to outside parties.

6. Data Retention

6.1 Form Submission Data

• We do not store enquiries on our servers. Once an enquiry is delivered to our email inbox, it is our internal policy to:

  • Retain the email for as long as necessary to fulfil the request or for accounting and legal purposes, whichever is shorter.

  • Delete or archive older enquiries periodically, in accordance with our data retention and disposal procedures.

6.2 Cookies and Clarity Data

• Cookies placed by our Website (including Clarity cookies) remain on your device until you delete them or they expire (lifespan determined by your browser settings).

• For session recordings, heatmaps, and other Clarity data, Microsoft typically retains data for a limited period specified in their policy. We do not keep Clarity records indefinitely on our own systems.

• You can manage or delete cookies at any time using your browser settings. However, disabling cookies may affect certain functionality (for example, Clarity will no longer record your interactions, and your preferences may not be retained).

7. Your Rights

7.1 Access and Rectification

• Because we do not maintain a user database or store personal data on our servers, you cannot access a profile on our Website.

• If you have submitted an enquiry and would like to review, correct, or delete the information you provided, please email us at info@cleanergy.co.uk with your request. We will respond promptly to accommodate your preferences.

7.2 Data Deletion

• If you wish to have your enquiry removed from our email records, please contact info@cleanergy.co.uk and explicitly request deletion. We will comply insofar as it does not conflict with legal obligations (e.g., retaining transactional records for tax or regulatory reasons).

7.3 Opt-Out of Microsoft Clarity

• If you do not want Microsoft Clarity to collect behavioural data during your visit, you can opt out at any time by clicking the “Opt-out” link in the Clarity script banner at the bottom of the page or by disabling cookies in your browser settings.

• For further details on how Microsoft Clarity processes data and to manage your preferences, please review: Microsoft Clarity Privacy Disclosure.

7.4 Right to Object or Restrict Processing

• Since we only process data you explicitly submit for the purpose of contacting you, you may withdraw your consent to further communication at any time by emailing info@cleanergy.co.uk. Any future communications will cease once we have processed your request.

7.5 No Automated Profiling

• We do not engage in automated decision-making or profiling based on the information you submit.

8. Cookies and Similar Technologies

8.1 Types of Cookies Used

• Necessary Cookies

  • Essential to make our Website work (e.g., enabling form submissions to transmit correctly).

• Preference Cookies

  • Store user choices (such as language preferences) to improve your experience.

• Analytics Cookies (Microsoft Clarity)

  • Collect anonymised behavioural data (mouse movements, clicks, scroll depth) to help us improve site usability.

  • Do not store personal identifiers.

8.2 Managing Cookies

• You can configure or delete cookies in your browser settings.

• Disabling cookies may affect certain functionality (for example, Clarity will no longer record your interactions, and your preferences may not be retained).

9. Use of Microsoft Clarity

Microsoft Clarity is a free behavioural analytics tool provided by Microsoft. It helps us understand how users interact with our Website so we can optimise design, fix usability issues, and ensure a seamless experience. Below is a summary of how Clarity works on our site:

9.1 What Clarity Collects

• Session recordings (anonymous playback of user sessions, showing clicks, scrolls, and mouse movements).

• Heatmaps (aggregated data showing where visitors click, move their mouse, and how far they scroll).

• Device and browser information (operating system, browser type/version, screen resolution).

• IP addresses (anonymised to a regional level; the full IP address is not stored by us).

• Page URLs and referrers.

9.2 Why We Use Clarity

• To identify which pages receive the most engagement.

• To spot broken links, JavaScript errors, or UX issues.

• To monitor loading times and overall site performance.

• To make data-driven decisions on layout, navigation, and content adjustments.

9.3 Data Storage and Retention

• Behavioural data collected by Clarity is processed and stored on Microsoft’s servers.

• Microsoft retains Clarity data according to its retention policies (typically up to 13 months, subject to change per Microsoft’s guidelines).

• We do not extract or store raw Clarity data on our own servers; it remains within the Clarity dashboard (accessible only by authorised Cleanergy staff).

9.4 Opt-Out and Control

• You may opt out of Clarity tracking at any time by clicking the “Opt-out” link displayed in the Clarity banner at the bottom of each page.

• You can also block or delete Clarity cookies by adjusting your browser settings.

• For more information on how Clarity collects and processes data (as well as instructions on managing or deleting your data), please visit: Microsoft Clarity Privacy Disclosure.

10. Embedded Content from Other Websites

• When you click on or view embedded content (e.g., videos, maps, social media feeds), the third-party provider may collect data about you, set cookies, embed additional third-party tracking, and monitor your interaction with that content.

• We do not control these external sites. This policy does not apply to their practices. Please refer to the privacy policies of any site you interact with.

11. Security Measures

• We take appropriate organisational and technical measures to protect any data you submit via the Website against unauthorised access, loss, or misuse.

• Because we do not store personal data in a database, the primary risk vector is our email system. We safeguard our email accounts with strong passwords, two-factor authentication where possible, and regularly update our antivirus and malware protections.

• No method of transmission over the Internet is completely secure; therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

12. Third-Party Links

• Our Website may contain links to other websites, plugins, or applications that are not operated by us.

• These third-party sites have separate and independent privacy policies. We are not responsible for the content, practices, or privacy policies of any third-party sites.

• We encourage you to read the privacy policies of any site you visit.

13. Changes to This Privacy Policy

• We reserve the right to update or modify this Privacy Policy at any time.

• When we make changes, we will revise the “Last updated” date at the top of this page.

• We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us:

• Email: info@cleanergy.co.uk

• Mailing Address:
  Cleanergy
  120 Bunns Lane Mill Hill, NW7 2AS
  United Kingdom

By using our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy.